Melanie Bragg
Managing Director, Strategic Customer Experiences, Google
Melanie Bragg is a recognized leader in customer engagement strategy who helps enterprise organizations drive revenue growth and build long-lasting client relationships. By optimizing go-to-market strategies and developing high-performing teams, she helps organizations scale their customer engagement efforts to meet business priorities.
As the Managing Director of Strategic Customer Experiences at Google Cloud, Melanie has created and launched initiatives that bring the best of Google to strategic customers. Melanie leads the teams responsible for managing the global Executive Briefing and Innovation Centers, Customer Advisory Boards, and Executive & Technology Sponsorships. Together, her teams have recalibrated and set a new bar for elevating the support and management of Google’s strategic customer relationships.
Before joining Google Cloud in 2020, Melanie spent 20 years at Cisco Systems, where she rebuilt the Customer & Partner Engagement organization and led the Insight Innovation and Strategic Communications teams. Earlier in her career, she was an Emmy-nominated journalist and producer at NBC News.