We are excited to announce CapitalG’s co-led $500 million Series C extension for NinjaOne, the leading automated endpoint management platform for IT teams and managed service providers.

Rising complexity in corporate IT environments

The modern IT landscape is a whirlwind of evolving technologies, expanding attack surfaces, and increasing user expectations. Organizations of all sizes grapple with the growing complexity of managing and securing their IT infrastructure, a challenge compounded by the rise of cloud computing, software-as-a-service (SaaS), and the proliferation of devices. This complexity isn't confined to small and medium-sized businesses alone; even large organizations with dedicated IT departments find themselves stretched thin, battling to maintain control and ensure smooth operations. 

In particular, endpoints—laptops, smartphones, servers, and IoT devices—are the lifeblood of modern organizations, serving as the gateways to critical data and applications. They are essential for employee productivity, customer engagement, and business operations. Yet, these endpoints also represent a significant management challenge for IT teams. The sheer diversity of devices, operating systems, and software creates a complex and ever-changing environment. Ensuring that endpoints are properly configured, patched, and secured is a time and labor-intensive task, further complicated by the rise of remote work and the blurring of boundaries between personal and professional devices. Each endpoint represents a potential entry point for cyberattacks, making endpoint management a critical component of any organization's security posture.

This complexity takes a toll on IT teams. They spend countless hours on routine tasks like patching systems, troubleshooting user issues, and managing software updates, leaving little time for strategic initiatives that can drive business value. The constant firefighting can lead to burnout, high turnover rates, and difficulty attracting and retaining skilled IT professionals.  

NinjaOne is the endpoint management platform MSP and IT teams have been seeking

IT teams need tools that simplify IT management, streamline operations, and empower them to focus on what matters most: innovation, security, and user satisfaction. This is where NinjaOne comes in.

Originally founded in 2013 to modernize remote monitoring and management solutions for managed service providers (“MSPs”), NinjaOne has since expanded to become the leading provider of unified IT management and automation solutions purpose-built for MSP and IT teams. Its cloud-native platform provides a single pane of glass view of the entire IT environment. This approach simplifies IT management, reduces the need for multiple disparate tools, and provides IT teams with a comprehensive view of their infrastructure.

Since its founding, NinjaOne has been laser focused on enabling businesses to operate more efficiently, saving hours on routine tasks like patch management and endpoint monitoring. This not only improves efficiency but also reduces the risk of human error and enhances the overall quality of IT service delivery. Importantly, NinjaOne has also been built from the ground-up, creating a highly responsive, scalable, and easy to use platform when compared to other solutions in the market that face increasing technical debt. This same focus has helped them scale to revolutionize endpoint management. NinjaOne has garnered the trust of more than 24,000 customers, including Nvidia, Lyft, Cintas, Vimeo, HelloFresh, The King’s Trust, and Porsche. 

Customer Obsession Comes from the Top

We have been thoroughly impressed by the team’s devotion to building the best product for customers. The customer obsession comes from the top and is accompanied by deep technical experience gained from the founders’ past experiences founding and scaling MSP software businesses. Best friends since childhood with seven startups under their belts, co-founders Sal Sferlazza and Chris Matarese are a battle-tested leadership duo who know better than almost any founding team how to work together and how to inspire loyalty and enthusiasm among customers, partners and employees. In fact, some of their employees have been with them for over 20 years, following them from startup to startup. All of the customers we spoke with raved about not only the quality of the product offering but also the responsiveness of the team. The company is so customer-centric that it publishes its product roadmap so customers can plan accordingly and provide input when desired. It should be no surprise that the customers we spoke with raved about how delightful the team is to work with. Beyond that, the product quality speaks for itself: Ninja ranks #1 on G2 in endpoint management, patch management, remote monitoring & management, and mobile device management, it is named a representative vendor in the new Gartner Market Guide for Endpoint Management, and it is a Champion in the Canalys RMM/PSA Leadership Matrix. 

The Dropsuite acquisition will bolster the platform even further

Consistent with their vision of offering a full suite of endpoint management and protection to customers, NinjaOne has announced its intent to acquire DropSuite, a leading provider of cloud backup solutions. This strategic acquisition will further enhance NinjaOne's platform by integrating robust SaaS backup and disaster recovery capabilities. The incorporation of Dropsuite’s technology will enable NinjaOne to offer a seamless, unified experience for managing all aspects of IT, from endpoint management and automation to data protection and recovery. This acquisition underscores NinjaOne's commitment to providing businesses with the tools they need to navigate the complexities of the modern IT landscape and ensure business continuity.

We couldn’t be more excited to partner with CEO and co-founder Sal Sferlazza, co-founder and president Chris Matarese, and the entire NinjaOne team as we support them on their journey to modernize endpoint management.